Patient Charter




We will strive to deliver excellent standards of patient care in our practice


Patients Have A Right To: 

  • Expect the Practice to provide a good medical service and to know that Doctors and Staff keep up to date with their own Professional Development
  • To know they are a valued patient
  • Understand that we put patients first and we involve them in choices
  • To explain our systems to you
  • To be courteous and responsive
  • To treat all patients equally with respect and courtesy
  • To respect your privacy and confidentiality
  • To be open and honest in our dealings
  • To deal with your requirements as quickly and effectively as possible
  • To do out utmost to match your needs with the best available care
  • To provide you with a clean and comfortable environment
  • To deal with requests and feedback promptly and professionally

In order to achieve these high standards we need your support and cooperation

  • To be courteous and respectful to our staff
  • To be flexible and accommodating of our recommendations
  • To inform us of any change in personal circumstances
  • To respect the privacy and confidentiality of other patients
  • Expect the Practice to provide a good medical service