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Patient Charter
We will strive to deliver excellent standards of patient care in our practice
Patients Have A Right To:
- Expect the Practice to provide a good medical service and to know that Doctors and Staff keep up to date with their own Professional Development
- To know they are a valued patient
- Understand that we put patients first and we involve them in choices
- To explain our systems to you
- To be courteous and responsive
- To treat all patients equally with respect and courtesy
- To respect your privacy and confidentiality
- To be open and honest in our dealings
- To deal with your requirements as quickly and effectively as possible
- To do out utmost to match your needs with the best available care
- To provide you with a clean and comfortable environment
- To deal with requests and feedback promptly and professionally
In order to achieve these high standards we need your support and cooperation
- To be courteous and respectful to our staff
- To be flexible and accommodating of our recommendations
- To inform us of any change in personal circumstances
- To respect the privacy and confidentiality of other patients
- Expect the Practice to provide a good medical service
