Contact us Online

What is Accurx Patient Triage?

Patient Triage enables NHS based GP practices to offer online consultations to their patients. This allows patients to submit their symptoms or requests to their own GP practice electronically, and offers around the clock NHS self-help information, signposting to services, and a symptom checker. The practice would like patients to use this for non-urgent medical advice and for administrative requests e.g. repeat prescriptions, fit notes or general administrative questions etc. For acute medical conditions that you feel requires a same day response, please call the practice and speak to the reception team. Please do not submit an online consultation for such conditions.

For non-urgent / non-acute medical/clinical queries, the online forms can be submitted between 9am to 4pm Monday to Friday (excluding Bank Holidays). However in the event we reach a safe working capacity, the medical/clinical submissions will be switched off for that day.

For administrative enquiries the form is available 7 days a week, please note that forms submitted out of hours will not be looked at until the next working day.

Please note that all incoming and outgoing phone calls are recorded and the recordings retained, as per our privacy policy.

Please don't worry if you do not have access to the internet or have difficulty with IT, you can pop into or call the surgery and a member of our Reception Team will be happy to help with your enquiry. Once your submission has been reviewed by the Triage Team, we will contact you with the outcome.

How does Patient Triage work?

Patient Triage is easy for patients and practices

Patient Triage lets you consult with your NHS GP practice online by completing a quick form that is sent and reviewed by the practice. You can also be directed to patient self-help, pharmacy advice and local self-referral services.

Using Online Requests at Our Practice

We offer Accurx Patient Triage for non-urgent requests only, such as:

Routine medical queries
Repeat prescriptions
Test results
Fit notes
Administrative questions

We aim to respond within 2 working days (7 days for administrative questions). Do not use Accurx for urgent or acute problems.

Please do not submit urgent or sudden health problems online. These include:

Chest pain or difficulty breathing
Stroke symptoms (face drooping, arm weakness, slurred speech)
Heavy bleeding or serious injury
Severe abdominal pain
New confusion, seizures, or collapse
Acute infections (e.g. urine infections, chest/tonsil/ear/throat infections, new rashes, fevers)
Severe or sudden pain (e.g. back pain, joint pain, injuries)

What to do instead

Call the practice directly during opening hours
Call NHS 111 if we are closed
Call 999 in a medical emergency
This helps us make sure urgent and acute problems are managed safely and without delay.

Benefits

You'll wonder how you did without it

Patients may not need a trip to the surgery and their query may be resolved with a phone call
There is no need to change surgery to get digital first access. Patients complete an online GP consultation with their own practice when they need to
Patients will get a response from their own NHS GP practice within 2 working days for clinical submissions and 5 working days for administrative submissions
Patients can request sick notes and test results without the need for an appointment saving patient and practice time

Functional Cookies

3rd Party Cookies