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What is Accurx Patient Triage?

Patient Triage enables NHS based GP practices to offer online consultations to their patients. This allows patients to submit their symptoms or requests to their own GP practice electronically, and offers around the clock NHS self-help information, signposting to services, and a symptom checker. The practice would like patients to use this for non-urgent medical advice and for administrative requests e.g. repeat prescriptions, fit notes or general administrative questions etc. For acute medical conditions that you feel requires a same day response, please call the practice and speak to the reception team. Please do not submit an online consultation for such conditions.

For medical/clinical queries (non-urgent), the online forms can be submitted between 8 to 4pm Monday to Friday (excluding Bank Holidays). However in the event we reach a safe working capacity, the clinical submissions will be switched off for that day.

For administrative enquiries the form is available 7 days a week, please note that forms submitted out of hours will not be looked at until the next working day.

Please don't worry if you do not have access to the internet or have difficulty with IT, you can pop into or call the surgery and a member of our Reception Team will be happy to help with your enquiry. Once your submission has been reviewed by the Triage Team, we will contact you with the outcome.

How does Patient Triage work?

Patient Triage is easy for patients and practices

Patient Triage lets you consult with your NHS GP practice online by completing a quick form that is sent and reviewed by the practice. You can also be directed to patient self-help, pharmacy advice and local self-referral services.

Benefits

You'll wonder how you did without it

• Patients may not need a trip to the surgery and their query may be resolved with a phone call
• There is no need to change surgery to get digital first access. Patients complete an online GP consultation with their own practice when they need to
• Patients will get a response from their own NHS GP practice within 2 working days for clinical submissions and 5 working days for administrative submissions
• Patients can request sick notes and test results without the need for an appointment saving patient and practice time