Clinical Governance

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Clinical Governance is everyone’s responsibility, a framework to continually improve the quality of our service and to provide high standards of clinical care for our patients and safety and wellbeing for all.

Human Resources

We are a whole team providing care. We have experienced clinicians supported by a resourceful team.

Patient Focus is about putting the patient first, and involving them in choices about their care.

We encourage team work across the practice and we provide an open and equal working relationship with colleagues.

Team members recognise their role in providing high quality care for the benefit of our patients.

If we find an aspect in our practice that needs improving, WE SEEK TO IMPROVE IT, we share good practice and experience.

Patient Confidentiality is respected at all times and we observe the Caldicot Report recommendations with regard to patient identifiable information.

We do our best to demonstrate to our patients that we aim to provide high quality care in administration and clinical areas by keeping good records and following confidentiality guidelines.

Education and Training

We continue with our own Professional Development aiming to improve our education and develop professionally which makes our own contribution more valuable and enables us to strive for the best.

Staff Appraisal is important and is encouraged for the continuing professional and personal development of team members.

We support Clinical Education and Meetings are held regularly for the benefit of the entire clinical team.

The Practice supports the on-going development and education of Doctors, Medical Students, Paramedic Practitioners and Nurses.

Clinical Audit

We undertake regular audits, record results and plan improvements.

We maintain an up to date knowledge of current developments and research and assess these against established and proven methods of working. We share expertise and opinion within the practice and between clinicians to promote learning and discussion.

Clinical Effectiveness

Patient care is guided by the best available evidence of effectiveness of treatments or drugs.

Local agreements between the CCG and primary health care providers are followed in order to streamline the patient experience and the cost to the NHS.

Patient Experience/Openness

The practice uses a number of mechanisms to enable patients and other interested parties to be involved in identifying needs and making improvements these include:

• Practice Website
• Patient reference Group
• Patient Feedback/suggestions
• Complaints/Significant Events

Information

We make full use of information both electronic and paper based in clinical and non-clinical decision making. We share best practice both inside and outside the practice. We seek to improve data quality and encourage patents to participate in their own clinical treatment, their records and decisions which affect them.

Risk Management

SAFETY is about SYSTEMS to understand, monitor and minimise the risks to patients and staff and to learn from our mistakes. We have a no blame culture. Significant events are discussed as a forum.

We recognise that we have to monitor our strengths and weaknesses and we hold regular review meetings to discuss clinical and administrative significant events.

We have excellent communication across the Practice we hold regular Team Meetings. We listen to the patients that we care for.

Risk assessment programmes are in place to identify manage and reduce risks and we have a high regard for health and safety ensuring we have a clean environment.

The key policies that minimise our risk to patients:

• Confidentiality Policy
• Consent Policy
• Chaperone Policy
• Infection Control Policy
• Safeguarding Policy

Strategic Capacity

We have a 3 year strategic plan based on projected patient needs and plan towards creating resources to achieve both immediate and longer term patient clinical needs:

• Promote quality care
• Provide leadership and advice
• Keep clinically up to date