GUIDANCE FOR REPEAT PRESCRIPTIONS

Have you got the NHS App?

At home or on the move, with the new NHS App you can conveniently order repeat prescriptions, view your GP medical records, manage appointments at your GP surgery, set organ donation preferences, and check symptoms.

The app has been developed by the NHS and has been designed to help people get more information about their health and care - and more control of how they use NHS services. New functions and services will also be added in the coming months. Why not download it and try it out? 

The app is convenient, gives you more control of your health at all times, and is owned and run by the NHS.

 

What does the NHS App do?

The NHS App allows you to access a range of NHS services on your smartphone or tablet. A desktop version is launching soon too.

You can use it wherever you are, at any time. It puts valuable information about your health and treatments at your fingertips.

You can:

  • order repeat prescriptions
  • view your GP medical record
  • book and cancel appointments at your GP surgery
  • register for organ donation and change your donation preferences
  • use the symptoms checker, including an A to Z of conditions and treatment advice from the NHS website
  • access 111 Online, for advice on self-care and whether urgent help is needed

 

Is my information safe?

Just like a banking app, your identity will be carefully checked during the simple registration process. The app has been designed, built and tested so that your personal information is always safe and secure.

 

How to register through the NHS App

Download the app from your mobile device’s app store and follow the easy step-by-step registration instructions. It will help if you know your NHS number (though this isn’t essential), and you will need to have a form of ID (passport or driving license) to hand.

If you already use Patient Access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

 

Advice for ordering a prescription online:

Ordering a repeat prescription couldn't be easier:

FASTEST METHOD

1) Order online by clicking blue button below only if you have already got an online account set up. If you do not have an online account for prescriptions you will need to come down to the practice with 2 forms of Identification - 1 Photographic (Passport/Drivers Licence) and 1 Proof of Address (Utility Bill, Council Tax statement, UK Driving Licence provided this is not used for Photographic). Reception will then be able to create an online account for you.  

2) Email your request through to wkccg.prescriptionrequests.amherstmp@nhs.net

3) Or place your request in the prescriptions box in reception.

4) Leave with your usual pharmacy who have daily collections and deliveries to the practice.

5) We are only able accept telephone queries from the elderly or housebound between 10.00 and 12.30 daily.

Please allow a minimum of 2 working days for the practice to process your request. Requests for medications that are not a repeat may take longer to process and you may be required to consult with your GP first. The practice is not able to advise you when your medication will be available for collection at your usual chemist.

 

Continue to Patient Access

 

Our practice is collaborating with NHS Business Services Authority (NHSBSA) which is providing NHS numbers for those patients that may be suitable for electronic repeat dispensing prescriptions. The information is obtained from NHS prescriptions submitted to the NHSBSA. A member of our clinical team will contact these patients soon to explain the benefits of this service.

 

Proxy Online Access:

We are aware some patients have been receiving emails from Patient Access regarding a new functionality that allows giving people other than the patients permission to access their records. 

This is designed for all users of Patient Access who need to use the service on behalf of someone else. This may include:

  • Families with young children
  • Those who care for a family member or friend who finds using the internet difficult
  • Professional carers

Those wishing to use this functionality need to complete this consent form and return to reception with appropriate identification.1 Photographic (Passport/Drivers Licence) and 1 Proof of Address (Utility Bill, Council Tax statement, UK Driving Licence provided this is not used for Photographic).This consent form is also avialable for collection at Reception. Further information about Proxy Online Access can be found on the Patient Access website: https://support.patientaccess.com/your-profile/proxy-access

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Contact the Practice

Cancel an appointment, enquire about prescriptions, change your address, send in a travel form, make a general enquiry, or advise of your next of kin.

Patient Access

Use Patient Access to order repeat prescriptions and view your medical record.

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.

NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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