We are aware there are significant problems getting through to us on the phone. We are sorry this is the case and would like to explain a little about why that is.
Many GP surgeries across the country are in a similar position. We understand how frustrating it can be for it to take longer than normal.
We would like to reassure you we are working hard to resolve the situation.
There are three things that are challenging us:
What can you do to help?
Choose well – can the pharmacy help your symptoms? Call 111 if you are unsure which sort of treatment you need. You can also go online 111.nhs.uk
Download the NHS app. You can use this to order repeat prescriptions, view your immunisation history (including Covid Vaccines given in England and Wales only, and view results.
Use our online consultation system, eConsult if you are able to.
Cancel appointments you no longer need.
It’s useful to remember our teams are on the front line and see both the best and the worst of us all. They work incredibly hard to help patients navigate the system, but may not be able to offer you exactly what you want at all times.
Please be patient and courteous, they want to find the best solution as much as you do.
We are grateful for your understanding.
Amherst GP Partners and Practice Manager.
Please see current NHS advice.
**The practice has made a decision to suspend the bookings of ALL GP & NURSE/PARAMEDIC TRIAGE appointments. ALL appointments will be triaged by telephone by a clinician first before a decision is made to bring you in. Please ensure we have your correct telephone numbers**
Stay at home if you have coronavirus symptoms
Stay at home for 7 days if you have either:
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them you're staying at home.
Use the NHS 111 online coronavirus service if:
Do not go to a GP surgery, pharmacy or hospital.
...you can’t always get an appointment with your chosen doctor as quickly as either you or we would like… we’d like to explain why.
If you hear that we are not working hard enough and only want to line our own pockets, please don’t believe it. All we want is more time and less interference so that we can get on and do what we have been trained to do – help you and your family get well and stay well.
It would be greatly appreciated by Amherst if you could help to ease the pressure on us and help us focus on clinical care not administration, in some of the following ways:
Online access to your medical records
Patients can access their EMIS medical records on-line, which will usually include problems, medications, allergies, immunisations, documents and test results.
If you have already signed up for on-line prescription services this will make you eligible for this additional service. However it will only be offered to you if authorised by your usual GP which could be at your next consultation, by email or by telephone.
If you are not currently signed up for online services (such as prescriptions but not Appointments) then if you wish to register for this service please let one of the reception team know and they can print a form for you, or you can register via the Patient Access website.
NHS West Kent Clinical Commissioning Group (CCG) has revealed its ambitious plans for transforming healthcare in west Kent...
Over the next two years, the CCG plans to:
Dr Bob Bowes, Chair of NHS West Kent CCG, said: “We have worked with patients and the providers of services to come up with a plan for transforming the way we support patients in west Kent.
“Our vision is to put more emphasis on providing care closer to home for patients to save them having to travel to hospital where possible. This is the start of ambitious changes which will take place over the next five years.
“It’s vital we provide a service which seems more joined up for patients, and our priorities include improving services for children and young people with mental health problems, and giving more help and support to people with dementia.”
Dr Anjali Melethil is now a GP Trainer as well as Dr Kate Lay.
Extended Hours appointments which can be before 8am and after 18.30pm
The practice does offer Extended Hours appointments. Please speak to your Doctors receptionist who can advise when your GP offers this service. Each GP offers a different schedule of appointment times
The Practice was assessed by NHS Kent and Medway on its performance between April 2010 and March 2011. This report covers many of the important day to day objectives of the Practice and we are pleased to have been rated "Gold" on no less than six occasions.
This practice records information about you, your health and your treatment, so that you receive the right care. We are also involved in research that requires access to fully anonymised computerised information from patients’ notes’. Further information, and how you can opt out.
Cancel an appointment, enquire about prescriptions, change your address, send in a travel form, make a general enquiry, or advise of your next of kin.
Use Patient Access to order repeat prescriptions and view your medical record.
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
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