GUIDANCE FOR ONLINE APPOINTMENT BOOKING

09/03/2020: COVID-19 

**All appointments being booked online will be triaged by telephone by a member of the practice staff.** 

Please DO NOT book an appointment or attend your GP practice if:  

  • you think you might have coronavirus
  • in the last 14 days you've been to a country or area with a high risk of coronavirus – see our coronavirus advice for travellers on our practice website
  • you've been in close contact with someone with coronavirus

UK Chief Medical Officers are advising anyone who has travelled to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau in the last 14 days and is experiencing cough or fever or shortness of breath, to stay indoors and use the 111 online coronavirus service, even if symptoms are mild.

If you have returned from these specific areas since February 19, you should stay indoors and avoid contact with other people even if you do not have symptoms:

  • Iran
  • Specific lockdown areas in Northern Italy as designated by the Government of Italy
  • Special care zones in South Korea as designated by the Government of the Republic of South Korea
  • Hubei province (returned in the past 14 days)

If you have returned from these areas since February 19th and develop symptoms, however mild, you should stay indoors at home and avoid contact with other people immediately and and use the 111 online coronavirus service, even if symptoms are mild. You do not need to follow this advice if you have no symptoms.

  • Italy 
  • Vietnam
  • Cambodia
  • Laos
  • Myanmar

Please DO NOT come to the Practice or go to a Hospital or Pharmacy.

Please see current NHS advice. A new Public Health England blog is a useful reference for the public on a number of hot topics.

Have you got the NHS App?

At home or on the move, with the new NHS App you can conveniently order repeat prescriptions, view your GP medical records, manage appointments at your GP surgery, set organ donation preferences, and check symptoms.

The app has been developed by the NHS and has been designed to help people get more information about their health and care - and more control of how they use NHS services. New functions and services will also be added in the coming months. Why not download it and try it out? 

The app is convenient, gives you more control of your health at all times, and is owned and run by the NHS.

What does the NHS App do?

The NHS App allows you to access a range of NHS services on your smartphone or tablet. A desktop version is launching soon too.

You can use it wherever you are, at any time. It puts valuable information about your health and treatments at your fingertips.

You can:

  • order repeat prescriptions
  • view your GP medical record
  • book and cancel appointments at your GP surgery
  • register for organ donation and change your donation preferences
  • use the symptoms checker, including an A to Z of conditions and treatment advice from the NHS website
  • access 111 Online, for advice on self-care and whether urgent help is needed

Is my information safe?

Just like a banking app, your identity will be carefully checked during the simple registration process. The app has been designed, built and tested so that your personal information is always safe and secure.

How to register through the NHS App

Download the app from your mobile device’s app store and follow the easy step-by-step registration instructions. It will help if you know your NHS number (though this isn’t essential), and you will need to have a form of ID (passport or driving license) to hand.

If you already use Patient Access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

Proxy Online Access

We are aware some patients have been receiving emails from Patient Access regarding a new functionality that allows giving people other than the patients permission to access their records. 

This is designed for all users of Patient Access who need to use the service on behalf of someone else. This may include:

  • Families with young children
  • Those who care for a family member or friend who finds using the internet difficult
  • Professional carers

Those wishing to use this functionality need to complete this consent form and return to reception with appropriate identification. This consent form is also available for collection at Reception. Further information about Proxy Online Access can be found on the Patient Access website and in our Proxy Access Information Leaflet.

Continue to Patient Access

 

 

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