APPOINTMENT INFORMATION

Amherst Medical Practice Doctors consulting timetable for Sevenoaks and Brasted.

03/11/20 - eConsult

What is an online consultation?

What is triage and why it is helpful to GP Practices

A link to this can be found on our website www.amherstmedicalpractice.co.uk

You may find this useful if you are not sure of the best course of action. The tool will take you through a number of questions designed to determine the best option for your query or symptoms. This may be for example that you need to go to hospital, to a pharmacy or give you self-care advice. If the outcome is that you need to speak to a GP, Nurse, Paramedic Practitioner etc., or if it is a query that can be dealt with by another member of the practice team, the appropriate person will give you a call. We aim to get back to you by the end of the next working day.

Of course, if your need is urgent please call 999 or the practice as normal.

21/04/20
Important information to patients to continue to seek medical help for serious conditions during this COVID-19 pandemic

27/04/20
Advice for parents/guardians of unwell/injured children during this COVID-19 pandemic

 

Appointments - Sevenoaks 01732 459255,  Brasted 01959 563811

As of week commencing 16th of March 2020, the practice has taken the decision to suspend and cancel all routine GP appointments. This is supported by Government advice to all GP practices where social distancing and is being emphasised to help reduce the spread of Coronavirus (COVID-19).

Patients wanting to speak to or see a GP will receive a phone call first and a telephone consultation will be conducted initially. The GP can make a decision to offer a video consultation and or bring you in for a face to face consultation as clinically indicated.

A routine appointment is ten minutes and can be made up to 4 weeks in advance. It may not always be possible to see the doctor of your choice.

For really urgent problems that genuinely cannot wait you may be offered advice from a Health Professional. You may be offered an appointment, for one urgent problem only, with a doctor, who may or may not be your own doctor.

You may also be offered the opportunity to have a Priority Assessment and Help from a Specialist Nurse. This is often an excellent way to see a Health Professional fast.

Please click to see our leaflets: Getting the best out of an appointment? for help with booking appointments and Who do I need to see, which will help you decide who is the best person to help you. Please print these and keep then for reference. Copies also available from reception.

In special situations, where attending an appointment during the Normal Practice Hours is not possible, we can offer Extended Hours Appointments. Please ask your doctor or one of our receptionists for further information about when an Extended Hours Appointment might be available.

 

Cancelling an Appointment

Important: If you can't use your appointment or don't need it any more, please contact us as soon as you can. You can cancel your appointment online, by phone or by calling in at the Practice.

 

Improved Access/Extended Hours

The Practice offers improved access and extended hours appointments for patients who find it difficult to attend during the day.

Each GP offers a different schedule of appointments so please speak to your Doctors receptionist if you need to make an Extended Hours appointment.

 

Improved Access at Evenings/Weekends

Since the 1st October 2018 Improved Access was launched nationwide and you can now see a GP or other healthcare professional during:

  • weekday evenings between 6.30pm and 8.00pm
  • Saturdays and Sundays

These appointments offered could be:

  • at your registered practice
  • another local GP practices
  • another local NHS service - such as a General Practice Hub

What type of appointments will be available?

Evening appointments between 6.30pm – 8pm Monday to Friday will be offered by a practice in your area. These appointments will be offered by a range of clinical professionals.

On Saturdays, a clinical professional will be available between 9.00 am to 12.00 pm.

On Sundays and Bank Holidays a GP will be available between 9.00 am to 12.30 pm (at a hub in Tonbridge or Maidstone).

Who can book these appointments?

Improved Access appointments are available for all patients registered with a west Kent practice. However, it will be unlikely that you will be seen by your normal GP and it is likely that you will have to go to a different surgery to your registered practice for these appointments.

How can I book an appointment? 

In order to book these appointments, you contact your surgery reception staff as normal. You will not be able to phone the reception staff on Saturdays, Sundays / Bank Holidays or between 6.30 pm to 8.00 pm Monday to Friday.

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