| Problems and Complaints |
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Good
Communication Policy |
Good Communication makes for a Better Practice As patients you see the Practice from a different viewpoint from the Doctors and Staff. It is therefore very important that you feel that you can tell us about how well we are doing. Tell us about the good, the better and the bad; it all helps. Good communication is the essence of a good Medical Practice.
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| How
to Suggest a Change or Complain |
Suggestions, Compliments and Complaints If you would like to suggest how we can do something better or something new or you would like to tell us about something that has gone really well or you need complain about something that you feel we could or should have done better, you first step is to contact the Practice Manager.
The Practice Manager deals with the first stage of any Practice Complaint weather it be Administrative or of a Medical nature.
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| Making
an Official Complaint |
Making an Official Complaint Having exhausted the Practice Complaints procedure, you may feel that you need to contact the West Kent Primary Care Trust to take your complaint further. However it is important to understand that NHS policy is "If you are not happy with any aspect of the NHS: The first step is to contact the local organisation you are unhappy with (eg the hospital, GP surgery or dentist) to try to resolve your complaint." The following documents may help you in this regard.
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